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The McLatte Deception November 25, 2006

Posted by nitestrike in : Crotchety Blogger, Food, Venting , add a comment

Just a few minutes ago I made a coffee run to an extremely well known arched fast food restaurant. My wife had asked for a White Chocolate Raspberry Latte, but if they didn’t have that she would take regular coffee. Hey fair enough, I needed a break and who knows maybe I would be able to remember exactly the thing she ordered without having to ask again. So I drive on over and pull up to order at the drive thru. I did a quick scan of the menu board and do not see any mention of lattes or other specialty coffees. So after a few seconds I was greeted by the Driver Thru order “attendant” to which I asked what they had in the way of coffees. His reply was they had the Premium Regular and Decaffeinated kinds. Which I asked if there were any other kinds just to make sure. For you see my wife had been there just a day or two before and I thought would not have requested a Latte if they had not had it. So once he responded that was all they did have I ordered two large Premium regular coffees with creamer and Equal. I then proceeded to pull around and pay for the coffees at which time I noticed that the same car was still sitting at the delivery window (the second window) as when I had pulled into the restaurant. After paying I sat there for several more minutes, about 5 to be exact, before there was not any activity at the delivery window with that car that had been sitting there the whole time. I’m thinking hey it’s a Holiday weekend they’re trying to do the right thing for the employees and are a bit understaffed. So after the two cars in front of me get their orders squared away I pull up to the delivery window myself. I only have a couple of Coffees and they already know what I wanted to have for them so the coffees should be sitting right there for me to pickup. Aaaa nope, what I did see was someone picking up and carrying an empty coffeepot away. Not only that, but, I saw a nice large machine on the front counter that said Cappuccino across the front of it in all upper case large letters. Now I’m sure you’re thinking this is where I start the wind this narrative up, and once again I’m forced to answer with a resounding nope. I proceed to knock on the window to get the attention of the McEmployee that is taking care of processing the Drive Thru orders. To her credit she was very nice and polite and took care of the issue quickly and efficiently. I asked in a very nice yet somewhat confused voice are the Premium Coffee Cappuccinos, because the person who had taken my order had said that you only had the regular and decaffee Premium coffee when I inquired at to what you had in the way of coffees. She said yes they did have Cappuccinos and asked if that is what I would like instead, so I asked what flavories they had and as expected they had exactly the one my wife had asked for. But her is the part that totally blew my mind away was her response to the confusion when ordering, and the worst part is I actually believe her. The employee that had taken my order knew that the Cappuccino was a Caffinated Beverage, but did not realize that it was a coffee. Now all I have to say is Huuuhhhh???

So there is my first tale as the Crotchety Blogger, that is usually how they go, not just a story service, but a marvel of thinking and reasoning .

The Crotchety Blogger strikes back… November 25, 2006

Posted by nitestrike in : Crotchety Blogger, SYSNOTE, Venting , add a comment

Now those of you who have been following this blog from it’s inception, which I’m sure is a significantly low number and my owning doing, know that it used to be tiled the Cranky Blogger. It was a place to vent and who knows maybe actually make a little difference in this twisted and hosed up world of ours. But I digress.

This weekend I’ve been trying to blog on a couple of different items that I thought were interesting and just can not find a groove or get in the mood to do so. Over the last week or so have had some very interesting set of tales about customer experience which have questioned my thoughts on just what our society considers acceptable customer service. As a result I’m bring back the essence of the Cranky Blogger as a Category, and possibly a page, as the Crotchety Blogger - A display in human thought, wonderment, and thinking.

…and the Terrible, Horrible, No Good, Very Bad [Birth]day April 11, 2006

Posted by blogger in : Personal, Venting , add a comment

What a great first post for The Cranky Blogger the Humble Abode, long work night, sleep deprivation, and the headaches of work. YEA!!!! 

Ever had one of those days where everything is just falling down around you? Well that was my day yesterday, April 9th, I must say, a …Terrible, Horrible, No Good, Very Bad Day.

All I have to say is…

“I HATE BACKUPS!!!”

There now I feel much better. OK, OK, maybe it’s just the tape drives or robots when they are not working, but I can truly say after yesterday I hate it when that happens. Ended up working 14hrs, ouch, yuk. Then to top it all off it was my birthday. So, there we have it folks that was my birthday. [My] …Terrible, Horrible, No Good, Very Bad Day.

Backups are a good thing don’t get me wrong, in fact as an IT Professional it is my duty to make sure you know that. :-) But when dealing with enterprise backups and compliancy it makes for some very hectic times.

There now I feel very better, thank you for your time.